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Privacy Policy

​Last Updated: 19/5/2025

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Introduction

This Privacy Policy explains how LCL Experiences Pte Ltd ("we," "us," or "our") collects, uses, and protects your personal information when you submit a lead form through our Facebook advertisements or pages.

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Information We Collect:

 

Through Facebook Lead Forms

When you complete a lead form on Facebook, we may collect:

  • Name (first and last)

  • Email address

  • Phone number

  • Specific interests or preferences related to our services

  • Any additional information you voluntarily provide

 

Facebook-Provided Information

With your consent, we may also receive:

  • Basic Facebook profile information

  • Demographics (age range, location)

  • Interests and behaviours (as determined by Facebook)

 

How We Use Your Information

We use the information collected specifically for:

  • Marketing purposes: To send you information about our experiences, services, and offers

  • Direct contact: To reach out to you via email, phone, or other communication methods

  • Customer relationship management: To maintain records of our interactions with you

  • Service customisation: To tailor our offerings to your interests and preferences

  • Performance analysis: To improve our marketing campaigns and service delivery

 

Legal Basis for Processing

Under Singapore's Personal Data Protection Act (PDPA), we process your information based on:

  • Consent: When you submit a lead form, you consent to our collection and use of your information for marketing and contact purposes

  • Legitimate Interest: To respond to your inquiries and provide you with relevant information about our services

 

Data Sharing and Disclosure

We may share your information with:

  • Third-party service providers who assist us with marketing, communication, and customer management (subject to confidentiality agreements)

  • Business partners, when relevant, providing you with experiences or services you've shown interest in

  • Legal authorities, when required by Singapore law or regulations

We do not sell your personal information to third parties for their independent marketing use.

 

Data Retention

We retain your information for:

  • Active marketing contacts: Until you withdraw consent or request deletion

  • Inactive leads: Up to 3 years from last contact, unless you request earlier deletion

  • Legal compliance: As required by Singapore regulations

 

Your Rights Under Singapore PDPA

You have the right to:

  • Access your personal information that we hold

  • Correct any inaccurate or incomplete information

  • Withdraw consent for marketing communications at any time

  • Request deletion of your information (subject to legal requirements)

  • Limit processing for specific purposes

To exercise these rights, please get in touch with us at hello@lcl-experiences.com.

 

Facebook's Role

Please note that:

  • Facebook collects and processes information according to its Privacy Policy

  • We are independent data controllers for the information you provide through lead forms

  • Facebook may use your interaction with our ads for its advertising purposes

  • You can manage your Facebook ad preferences through your Facebook settings

 

Opt-Out Procedures

You can opt out of our marketing communications by:

  • Clicking the "unsubscribe" link in any email we send

  • Replying "STOP" to SMS messages

  • Contacting us directly at hello@lcl-experiences.com

  • Adjusting your Facebook ad preferences

 

Security Measures

We implement appropriate security measures to protect your information, including:

  • Secure data transmission and storage

  • Access controls and user authentication

  • Regular security reviews and updates

  • Staff training on data protection practices

 

Cross-Border Data Transfers

If we transfer your data outside Singapore, we ensure appropriate safeguards are in place in compliance with Singapore's PDPA, including:

  • Contractual protections with service providers

  • Processing only in countries with adequate data protection standards

 

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting a notice on our website

  • Updating the notice on our Facebook page

 

Contact Information

For questions about this Privacy Policy, to exercise your rights, or to withdraw consent, please contact us:

LCL Experiences Pte Ltd Email: hello@lcl-experiences.com

 

Singapore-Specific Compliance

This Privacy Policy complies with Singapore's Personal Data Protection Act (PDPA). If you have

concerns about how we handle your data, you may also contact the Personal Data Protection Commission (PDPC) of Singapore.

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For more information about your rights under the PDPA, visit: https://www.pdpc.gov.sg

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This privacy policy is effective as of 19 May 2025 and applies to all Facebook lead collection activities by LCL Experiences Pte Ltd.

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